OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
118 ratings and 80 comments received in the last 90 days.
06 August 2025
Very professionally dealt with by the mini team at Stoke.
05 August 2025
Very happy
29 July 2025
All aspects of my purchase agreement were gone through in detail and all my questions were answered.
28 July 2025
Excellent, everything went very smoothly.
26 July 2025
Craig was super helpful and a great salesman
25 July 2025
Same as above
25 July 2025
I'm happy with the way I was dealt with by all concerned - thank you
22 July 2025
Very satisfied, extremely smooth process, good communication.
13 July 2025
well looked after
26 August 2025
Excellent customer care Jordan made me feel like a person who mattered not just someone waiting
26 August 2025
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24 August 2025
Jordan was great as usual. Helpful and friendly and kept me informed of progress during the day.
24 August 2025
Clear communication, hospitality and very friendly and informative.
23 August 2025
It was alright.
18 August 2025
The customer service at Lookers Stoke on Trent is exceptional. Jordan truly cares about customers and is a pleasure to deal with.
18 August 2025
Service is IMPECCABLE I like coming to lookers BMW stoke and MINI stoke
18 August 2025
Easy booking. Service completed in good time
17 August 2025
Jordan who dealt with me is excellent, extremely professional and helpful. Very knowledgeable.
17 August 2025
Jordan was very helpful, pleasent and professional and kept me upto date with costing and time scale of repairs.
22 August 2025
satisfied with all the patience need to handle our difficult situation